How Website & Hosting Management Supports Your Team
Explore plan options, coverage differences and add-ons for website & hosting management. Use this page to compare tiers, then build a plan in consultation with CipherX.
What Is a Website Care Plan?
A Website Care Plan is a monthly managed service that handles all the technical upkeep your website needs to stay healthy. Instead of worrying about updates, security patches, and backups yourself, CipherX handles it proactively so you can focus on running your business. Plans are designed for WordPress, WooCommerce, and Webflow sites of all sizes.
What Is Covered?
All plans include managed hosting on CipherX infrastructure, SSL certificate management, CMS and plugin updates, automated daily backups, and uptime monitoring. Higher-tier plans add bi-weekly updates, WAF protection, more content edit hours, extended support hours, and a dedicated account manager.
Choosing the Right Plan
Essential Website Care suits informational business sites with low traffic. Growth Website Care is ideal for active businesses that publish content regularly. eCommerce Website Care is built for online stores where payment and checkout reliability is critical. Priority Website Support is for mission-critical sites that need near-24/7 coverage.
Essential Website Care
Best for: Small business websites needing reliable uptime and regular updates.
Pricing based on coverage
Custom monthly quote
Setup fee confirmed during onboarding
Commitment terms confirmed in proposal
Response target: 2 business days
Support hours: Mon–Fri 9 am–5 pm ET
- Managed hosting on CipherX infrastructure
- WordPress / CMS core, plugin & theme updates (monthly)
- Daily automated backups with 30-day retention
- Uptime monitoring with email alerts
- SSL certificate management & renewal
- Basic security scanning (malware / blacklist check)
- 30 minutes of content or minor code edits per month
- Monthly performance & health report
Growth Website Care
Best for: Growing businesses that need proactive care and faster support.
Pricing based on coverage
Custom monthly quote
Setup fee confirmed during onboarding
Commitment terms confirmed in proposal
Response target: 1 business day
Support hours: Mon–Fri 9 am–6 pm ET
- Everything in Essential Website Care
- WordPress / CMS updates (bi-weekly)
- Daily backups with 60-day retention
- 1 hour of content edits or minor design tweaks per month
- Priority email & chat support
- Broken-link and 404 monitoring
- Google Search Console & Analytics health check (monthly)
- Quarterly website review call (30 min)
eCommerce Website Care
Best for: Online stores requiring high availability, payments security, and faster response.
Pricing based on coverage
Custom monthly quote
Setup fee confirmed during onboarding
Commitment terms confirmed in proposal
Response target: 4 business hours
Support hours: Mon–Sat 9 am–6 pm ET
- Everything in Growth Website Care
- WooCommerce / Shopify plugin & theme updates (weekly)
- Payment gateway & SSL compliance monitoring
- Transaction & checkout flow testing after updates
- Inventory sync health checks
- 2 hours of content or product edits per month
- Emergency response for checkout/payment issues
- Monthly revenue & conversion performance summary
Priority Website Support
Best for: Mission-critical websites needing near-24/7 coverage and a dedicated contact.
Pricing based on coverage
Custom monthly quote
Setup fee confirmed during onboarding
Commitment terms confirmed in proposal
Response target: 2 business hours
Support hours: Mon–Sun 8 am–8 pm ET
- Everything in eCommerce Website Care
- Dedicated account manager
- Continuous uptime monitoring with SMS alerting
- Emergency hotline access (business hours)
- 4 hours of content, design, or development work per month
- Weekly plugin & core updates
- Advanced WAF (Web Application Firewall) configuration
- Bi-annual security audit & remediation report
Plan Comparison
Compare response targets, update frequency, backup retention, content edit hours, and security features across plans. All plans are priced in CAD and quoted individually to match your site's specific hosting and support needs.
Essential Website Care
- Monthly rate
- Pricing based on coverage
- Promotion / renewal
- Custom monthly quote
- Setup fee
- Confirmed in proposal
- Contract term
- Confirmed in proposal
- Response target
- 2 business days
- Support hours
- Mon–Fri 9 am–5 pm ET
- Included coverage
- 8 listed inclusions
Growth Website Care
- Monthly rate
- Pricing based on coverage
- Promotion / renewal
- Custom monthly quote
- Setup fee
- Confirmed in proposal
- Contract term
- Confirmed in proposal
- Response target
- 1 business day
- Support hours
- Mon–Fri 9 am–6 pm ET
- Included coverage
- 8 listed inclusions
| Feature | Essential | Growth | eCommerce | Priority |
|---|---|---|---|---|
| Monthly rate | Pricing based on coverage | Pricing based on coverage | Pricing based on coverage | Pricing based on coverage |
| Promotion / renewal | Custom monthly quote | Custom monthly quote | Custom monthly quote | Custom monthly quote |
| Setup fee | Confirmed in proposal | Confirmed in proposal | Confirmed in proposal | Confirmed in proposal |
| Contract term | Confirmed in proposal | Confirmed in proposal | Confirmed in proposal | Confirmed in proposal |
| Response target | 2 business days | 1 business day | 4 business hours | 2 business hours |
| Support hours | Mon–Fri 9 am–5 pm ET | Mon–Fri 9 am–6 pm ET | Mon–Sat 9 am–6 pm ET | Mon–Sun 8 am–8 pm ET |
| Included coverage | 8 listed inclusions | 8 listed inclusions | 8 listed inclusions | 9 listed inclusions |
Optional Add-Ons
Enhance your plan with optional add-ons including extra edit hours, advanced WAF firewall, managed staging environment, SEO monthly reporting, Google Ads tag audits, and domain & email management. Add-ons can be bundled at onboarding or added later.
Extra Edit Hours
Purchase additional hours of content, design, or minor code changes beyond your plan allowance. Ideal for months with seasonal updates or campaign refreshes.
Not included in the first-time offer by default
SEO Monthly Reporting
Detailed keyword ranking, traffic trend, and technical SEO health report delivered monthly with actionable recommendations.
Not included in the first-time offer by default
Advanced WAF (Web Application Firewall)
Cloud-based WAF with DDoS mitigation, bot filtering, and real-time threat dashboards — for plans that do not already include it.
Not included in the first-time offer by default
Managed Staging Environment
A separate staging site where updates and edits are tested before being pushed live, reducing risk of production outages.
Not included in the first-time offer by default
Google Ads & Tag Audit
Monthly verification that Google Tag Manager, Google Ads conversion tracking, and Analytics goals are firing correctly.
Not included in the first-time offer by default
Domain & Business Email Management
Ongoing management of domain renewals, DNS records, and business email (Google Workspace / Microsoft 365) configuration.
Not included in the first-time offer by default
First-Time Client Offer
New clients who activate a Website Care plan receive a promotional first-month rate. The offer applies to your first full billing month and subsequent months renew at the standard rate. Terms and availability are confirmed at the time of your quote.
Onboarding Process
Onboarding typically takes 3–5 business days. We audit your current hosting environment, migrate your site if needed, install our monitoring and backup tools, and set a baseline for all future updates. You will receive portal access and a welcome briefing from your care team before go-live.
Frequently Asked Questions
See the FAQ section below for answers to common questions about supported platforms, what counts as a content edit, rollback capabilities, and how to submit support requests.
Full answers are listed in the FAQ section below.