How Monthly IT Support Supports Your Team
Explore plan options, coverage differences and add-ons for monthly it support. Use this page to compare tiers, then build a plan in consultation with CipherX.
What Is Managed IT Support?
Managed IT Support means CipherX acts as your outsourced IT department — proactively monitoring, managing, and supporting your technology infrastructure each month. We handle patches, helpdesk tickets, endpoint security, cloud admin, and vendor coordination so your team can work without IT interruptions.
What Is Covered?
All plans include remote helpdesk, endpoint monitoring and patching, antivirus/EDR management, Microsoft 365 or Google Workspace user management, and a monthly IT health report. Higher-tier plans add network monitoring, cloud backup, vendor coordination, advanced SIEM, compliance support, and dedicated vCIO services.
Choosing the Right Plan
Remote IT Essentials supports teams up to 5 users with core helpdesk and endpoint management. Business IT Support scales to 25 users with added network monitoring and cloud backup. Managed IT Complete covers up to 50 users with a dedicated vCIO and compliance readiness. GTA On-Site Support adds scheduled and on-demand physical presence for GTA-area businesses.
Remote IT Essentials
Best for: Small teams needing reliable remote helpdesk and device management without the overhead of in-house IT.
Pricing based on coverage
Custom monthly quote
Setup fee confirmed during onboarding
Commitment terms confirmed in proposal
Response target: 4 business hours
Support hours: Mon–Fri 9 am–5 pm ET
- Remote helpdesk support (up to 5 users)
- Microsoft 365 / Google Workspace user management
- Endpoint monitoring & patch management
- Antivirus / EDR management
- Password & MFA policy enforcement
- Monthly IT health report
- Basic network connectivity troubleshooting
Business IT Support
Best for: Growing businesses (up to 25 users) needing proactive managed IT and faster response.
Pricing based on coverage
Custom monthly quote
Setup fee confirmed during onboarding
Commitment terms confirmed in proposal
Response target: 2 business hours
Support hours: Mon–Fri 8 am–6 pm ET
- Everything in Remote IT Essentials (up to 25 users)
- Priority helpdesk with dedicated ticketing portal
- Cloud backup & disaster recovery (Microsoft 365 / Google Workspace)
- Network monitoring & firewall management
- Software licence management
- Vendor coordination (ISPs, hardware, SaaS vendors)
- Quarterly IT review & roadmap call (30 min)
Managed IT Complete
Best for: Established businesses that need a comprehensive, fully managed IT department experience.
Pricing based on coverage
Custom monthly quote
Setup fee confirmed during onboarding
Commitment terms confirmed in proposal
Response target: 1 business hour
Support hours: Mon–Sat 8 am–7 pm ET
- Everything in Business IT Support (up to 50 users)
- Dedicated vCIO / IT Account Manager
- Advanced SIEM & security event monitoring
- Compliance readiness support (SOC 2, ISO 27001 basics)
- IT procurement & asset management
- Employee onboarding & offboarding workflows
- Annual cybersecurity awareness training (staff)
- Monthly executive IT summary report
GTA On-Site Support
Best for: GTA-area businesses that need scheduled or on-demand hands-on IT support at their office or retail location.
Pricing based on coverage
Custom monthly quote
Setup fee confirmed during onboarding
Commitment terms confirmed in proposal
Response target: 4 hours (remote) / next business day on-site
Support hours: Mon–Sat 8 am–7 pm ET (on-site by appointment)
- Everything in Managed IT Complete
- Scheduled monthly on-site visits (GTA service area)
- Hardware setup, replacement & repair on-site
- Structured cabling & network equipment installation support
- On-demand on-site dispatch (within agreed response time)
- Point-of-sale & peripheral device support
- Physical security system consultation (cameras, access control)
- Priority after-hours emergency contact
Plan Comparison
Plans vary by user count, response target, support hours, on-site availability, and the depth of security and compliance tooling. Additional user seats are available as an add-on. All plans are priced per custom quote in CAD.
Remote IT Essentials
- Monthly rate
- Pricing based on coverage
- Promotion / renewal
- Custom monthly quote
- Setup fee
- Confirmed in proposal
- Contract term
- Confirmed in proposal
- Response target
- 4 business hours
- Support hours
- Mon–Fri 9 am–5 pm ET
- Included coverage
- 7 listed inclusions
Business IT Support
- Monthly rate
- Pricing based on coverage
- Promotion / renewal
- Custom monthly quote
- Setup fee
- Confirmed in proposal
- Contract term
- Confirmed in proposal
- Response target
- 2 business hours
- Support hours
- Mon–Fri 8 am–6 pm ET
- Included coverage
- 7 listed inclusions
| Feature | Remote Essentials | Business | Complete | On-Site GTA |
|---|---|---|---|---|
| Monthly rate | Pricing based on coverage | Pricing based on coverage | Pricing based on coverage | Pricing based on coverage |
| Promotion / renewal | Custom monthly quote | Custom monthly quote | Custom monthly quote | Custom monthly quote |
| Setup fee | Confirmed in proposal | Confirmed in proposal | Confirmed in proposal | Confirmed in proposal |
| Contract term | Confirmed in proposal | Confirmed in proposal | Confirmed in proposal | Confirmed in proposal |
| Response target | 4 business hours | 2 business hours | 1 business hour | 4 hours (remote) / next business day on-site |
| Support hours | Mon–Fri 9 am–5 pm ET | Mon–Fri 8 am–6 pm ET | Mon–Sat 8 am–7 pm ET | Mon–Sat 8 am–7 pm ET (on-site by appointment) |
| Included coverage | 7 listed inclusions | 7 listed inclusions | 8 listed inclusions | 8 listed inclusions |
Optional Add-Ons
Extend your plan with extra user seats, after-hours and weekend helpdesk, Microsoft 365 licensing management, advanced backup and disaster recovery, cybersecurity awareness training for staff, or VoIP and business phone management.
Additional User Seats
Extend your plan to cover additional employees beyond the base user allowance.
Not included in the first-time offer by default
After-Hours & Weekend Support
Extend helpdesk coverage to evenings and weekends for businesses with non-standard operating hours.
Not included in the first-time offer by default
Microsoft 365 Licensing & Administration
Procurement and ongoing administration of Microsoft 365 licences, including Teams, SharePoint, and Exchange.
Not included in the first-time offer by default
Advanced Backup & Disaster Recovery
Immutable off-site backups with tested recovery playbooks for servers, NAS devices, and critical workstations.
Not included in the first-time offer by default
Cybersecurity Awareness Training
Annual or quarterly staff training program covering phishing, social engineering, and secure work practices.
Not included in the first-time offer by default
VoIP & Business Phone Management
Ongoing management of cloud or on-premise VoIP systems, including provisioning, call routing, and troubleshooting.
Not included in the first-time offer by default
First-Time Client Offer
New managed IT clients receive a promotional rate for their first full billing month after onboarding is complete. Standard rates confirmed in the quote apply from month two. Minimum 3-month commitment applies.
Onboarding Process
We start with a full IT environment audit covering your devices, accounts, network, and cloud services — typically completed within 5–10 business days. We document your infrastructure, deploy monitoring agents, and brief your team on the ticketing portal before your first billing month begins.
Frequently Asked Questions
See the FAQ section below for answers about GTA on-site coverage, remote and hybrid team support, what a vCIO does, onboarding timelines, and how we work alongside existing IT infrastructure.
Full answers are listed in the FAQ section below.